Help

Your Lilyshop Shop

What can I sell in my shop?
Please read the Lilyshop Do’s and Don'ts page.
 
Can I customize my shop?
Yes. Every shopkeeper has the ability to customize his or her storefront with a banner upload. When you sign into your Lilyshop account go to Your Lilyshop > Shop Settings > Info & Appearance > Upload/Edit Banner.  To add a descriptive paragraph to your shop go to Your Lilyshop > Shop Settings > Info & Appearance > Profile Info. You will also have access to your own personal blog (which is also under Your Lilyshop). You can post about what new products you have, or any promotions you are having within your shop. You can post about anything really! Well anything that falls within our Do's and Don'ts : )

We are sorry but we do not allow user-generated HTML in shops.
 
Can I have more than one shop?
Yes, you can.
 
Can more than one person operate a shop?
Yes. However there can only be one name in the registration so the person who registers the Lilyshop account will be held responsible for all activity, content and fees associated with the account. Lilyshop will not mediate disputes between people using the same account.
 
How many items can I list in my shop?
As may as you want. There is no limit and there are no listing fees.

What are shop sections?
Shop sections are an easy way to organize product listings. With shop sections shoppers will be able to browse more efficiently (just like aisles in a supermarket). Your sections are displayed as links in the left sidebar of your shop. You may have up to 10 custom shop sections. To create these sections go into your dash under "Shop Sections" and from there you can add and delete items from your sections.


What is a CSV file transfer?

The Lilyshop CSV file transfer is to be used when duplicating your listed items on Etsy and transferring them to Lilyshop. Now let's get this clear. We love Etsy. We buy from Etsy. And by offering this tool, in no way are we trying to "steal" you away from Etsy. We offer free listings at Lilyshop so you can sell here, there, and everywhere else as far as we're concerned. The more the merrier.

To upload your CSV file you must go into your Lilyshop dashboard under Manage Your Shop >Import Items

I am using the CSV file transfer but my files are not transferring from Etsy?
Check 1: Make sure the file you exported from Etsy was saved as a .csv file. If you did this and then reopened this file in a spreadsheet application such as Excel, you may have re-saved your file in .xls and not realized it. Make sure your file name ends in .csv

 

Check 2: Make sure the .csv file is not too large. The importer will not work if it contains more than 150 records. If you have more than 150 items to import from Etsy divide your .csv data file into multiple smaller files in a program like Excel and import them separately. To do this, you must follow the steps below:

 

1. Open your .csv file in Excel. 

2. Use the ‘Save As’ command to create a duplicate of this exact file. Save this duplicate with another name like "EtsyListings1" and save it to your desktop so you can easily find it.

3. Delete enough records from this new file so there are no more than 150 records on it. 

4. Press 'Save' again and make sure you are saving it as .csv 

5. Now open your original file that you exported from Etsy and use the ‘Save As’ command again and rename it ‘EtsyListings2′ and save it to your desktop so you can easily find it.

6. Now this time, you will delete the records that you KEPT in ‘EtsyListings1′. Delete all of those as well as any that exceed 150 listings again. 

7. Press 'Save' again and make sure you are saving it as .csv

8. If You should now have two different CSV files. Repeat this process until you have all of your records saved in files that are 150 records or less in size. 

9. Now use the Lilyshop importer to transfer your listings. Yay! We are happy to have you on Lilyshop.


Check 3: If the .csv file you exported was opened in an application such as Excel after you exported it from Etsy it may have become corrupt, or damaged without you realizing it. To fix this you must return to Etsy and export the data again, and create an entirely new data file and save it in the .csv format. Then go from there directly to Lilyshop to upload your items.

* If you continue to have problems importing your data from Etsy, please contact Lilyshop Support. 


How do I price my products in my shop?
Deciding on the right price for your products is up to you. Keep a few things in mind while deciding on pricing. If you overcharge people will not buy, but if you undercharge you will not make a profit. Here are some quick tips:
 
1. Calculate the price of all your raw materials (Ex. If you are selling a necklace be sure to calculate the price of every bead, the string or chain the beads are hanging on, and the clasp).
 
2. Add in the cost of your overhead. The cost of your taxes, rent, maybe you are renting a machine to help you make a your product. Do you have anyone helping you, etc.
 

3. You also need to add in your hourly rate. If you were working for someone what would your hourly wage be? Multiply that amount by however many hours it takes you to make this product and add it to the two previous steps above.
 
4. You should now know what it costs you to manufacture your product. It is now up to you to decide what percentage you want to make above this cost. If your product is in high demand and short supply you may want to charge more and make a greater profit. Also, keep in mind if there are many listings that contain a similar product, you may want to list your product at market price so you are competitive.

I opened my shop but my product won't upload?
You are not allowed to upload products if your shop is incomplete. In order to complete your shop you must fill out all the sections under the policies tab in your dashboard as well as the info and appearance tab.
 
How do I edit my item(s)?
Click on Your Lilyshop and you will see all your items listed on your page. Click on the blue edit box to edit your listings and click on the tabs to view the different sections you can edit. 


How do I take better photos of my products?
Quick Tips: 

1. Lighting is very important in photography. Take photos outside for best lighting. If the light is just so-so expect mediocre photos. The light in your house will change all the time so you may want to try photographing in the morning and afternoon to see what's better. Also, make sure your direct light is behind you when you photograph. If you shoot into the light your item will be dark and have a shadow. 
 
2. Keep it simple. Try to photograph your product by itself. The more stuff in the picture the more cluttered the photograph will look. The buyer wants to see the product, not all the clutter around it. It's OK to have a prop or two but don't overdo it.
 
3. Make sure your item looks good. If you are selling clothing, iron it. If you are selling food, make it fresh. If you are selling jewelry invest in a display piece so it looks professional. Look at ads in magazines for ideas. You get the point.
 
4. Take multiple photos from multiple angels. Some angels may provide better light or better color. Move to the right, to the left, up and down. Take overhead shots.Try all sides.
 
5. Edit your photos before uploading them to your shop. This is a very important step. Crop the photos to get rid of any unwanted clutter in the background.

Image Sizing on Lilyshop - What Pixel Sizes should my photos be?

Thumbnails on Lilyshop are a 75 x 75 pixel square and gallery images are 170 x 135 pixels or 155 x 125 pixels, depending where they are used on the site. Your original image will be cropped for at least one of those views. We crop from the center point of the image. For best results, try to keep the most interesting or important part of your item centered in the image. Your entire photo will only show in full on the item listing page in your shop.

Quick Sizing Guide:

Shop Banner: 760 x 100
Profile Image: 75 x 75
Gallery Pictures: 570 x Whatever length (570x450 is best for correct thumbnail viewing)

How do I cancel an order on Lilyshop?

1.Go to Your Lilyshop >Orders > Past Orders.
2. Locate the order or transaction you need to cancel. Click the Invoice link.
3.  In the Order section of the invoice page, click the link that says Cancel a transaction.
4. You will then need to fill out a simple form to request cancelation of the order.
5. The cancellation will be finalized within 48 hours, after which, the transaction record will disappear from your Sold Items page and you will receive a notice that your bill has been credited for the applicable fees.

If an order is void or incomplete, the shop owner may cancel the transaction(s) and receive a credit for the associated fees. Please see the Do’s and Don’ts of Lilyshop under Transactions for details about when you may report a transaction to Lilyshop. When you submit the cancellation request, Lilyshop will send an email to both you and the buyer by email. If for some reason you need to retract the cancellation request, you must do so before the cancelation is finalized by contacting support@lilyshop.com.

Do I need to collect sales tax as a Lilyshop seller?

As a venue, Lilyshop cannot give any legal advice to our Lilyshop users. This includes all advice regarding taxes. It is up to the individual shopkeeper to research their local laws regarding the collection and reporting of applicable taxes for all Lilyshop sales. If you are unsure about the tax laws in your region, we encourage you to consult an accountant or other expert in your area.

Lilyshop Do's and Dont's

Your identity on Lilyshop is your username. You are responsible for your actions and all content you submit under your username on Lilyshop. When you join Lilyshop, you agree to abide by our Privacy Policies and our Terms of Use.

Contacting Members on Lilyshop

  • Usernames can only be changed at Lilyshop's discretion. Choose your username with care as it will remain your shop name if you choose to become a shopkeeper. If you are super unhappy with your username and you just cannot bare to look at it any longer email us at support@lilyshop.com

  • Do not use "Lilyshop" in your username without permission.

  • You must be at least 18 years of age to hold an account on Lilyshop. If you are under 18, you must have the permission and supervision of a parent or legal guardian who is at least 18 years of age that adult will be responsible for the account.

  • Do not use profane or racist language or images in your username, avatar or profile.

  • Do not use the public areas of your Lilyshop account to dispute with others or with Lilyshop.

  • Do not use Lilyshop to direct shoppers to any other online selling venue to purchase the same items as  listed in your Lilyshop. Do not post links/URLs or provide information that would enable others to locate the other online venue(s). So in other words, if you are copying and pasting your "about me" section from another website you are currently selling on please read it carefully and change your hyperlinks accordingly!

  • A Lilyshop account may not be used for the purpose of sending buyers to any other web location other than Lilyshop.

  • Your account must have a valid email address at all times. All information on your account should be updated regularly.

  • Please be respectful to all members and try to resolve your own disputes.  Lilyshop will not mediate disputes between members.

Lilyshop reserves the right to suspend the use of our site for any person and all username(s) he/she operates under. Once a member has been suspended and, or terminated they must pay Lilyshop for all unpaid fees.

  • Do not  send unsolicited advertising or promotions, requests for donations or any "spam."

  • Do not contact a member to harass or abuse.

  • Do not contact a member involved in any transaction to warn the member away from another buyer, seller or item.

Transactions on Lilyshop.com
For the Buyer

Lilyshop is a venue, NOT a retailer. Lilyshop's purpose is to connect a buyer and seller. When you place any order on Lilyshop, you will be entering into a direct transaction  with an individual seller (facilitated by Lilyshop). The two parties are expected to independently work through their transaction and complete the transaction.

All buyer questions regarding goods or transactions, including payment arrangements and cancellations, should be directed to the seller. All sellers should keep records regarding proof of shipping. It is to your advantage to track each package you ship.

A seller may cancel or void a transaction and even refuse service to a buyer. You must read each seller's shipping policies in their profile before buying. 

  • Buyers must pay the seller directly. Do not send payment to Lilyshop.

  • Buyers must pay promptly at the time the transaction, according to transaction agreement and the terms in the seller's Shop Policies.

  • All buyers must submit shipping, billing and payment information to the seller, according to transaction agreement or the terms in the Lilyshop seller's Shop Policies.

  • If there is a dispute concerning the return of an item(s), the buyer may be asked to provide Lilyshop with proof of shipping back to the seller. Lilyshop will not hold the buyer responsible for postal or shipping service delays or errors, theft or customs delays when returning items to the seller. 

For the Seller
Sellers must sell the item(s) to the buyer with whom the original transaction is made.

The seller must ship the item(s) as described in their profile and product description.

  •  Sellers must ship their item(s) within a reasonable amount of time, according to the transaction agreement or the terms in the seller's Shop Policies.

  • Sellers must ship the item(s) to the shipping address provided by the buyer. The seller must communicate with the buyer if shipping information is unclear or needs clarification.

  •  Sellers may be asked to provide Lilyshop admin with proof of shipping for their products. Sellers may not be responsible for postal or shipping service delays or errors, theft or customs delays.

Any member who does not comply with all Lilyshop's policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended and terminated accounts must pay Lilyshop at time of suspension or termination for all unpaid fees per our Terms of Use.

Non-payment
Non-payment is when a buyer does not or cannot complete payment after a transaction has been created. The seller may invoice the buyer in an attempt to collect payment before shipping.

All buyers must pay at the time the transaction is created or according to the transaction agreement between buyer and seller.

  • The seller may cancel a transaction for non-payment.

Sellers must submit fair and honest feedback for buyers in all non-payment circumstances.  A low feedback score can result in suspension and/or termination. Suspended or terminated members must pay Lilyshop for all unpaid fees.

Non-Delivery
Non-delivery is when a seller fails to ship an item(s) after a transaction has began and the buyer has sent payment to the seller. Buyers may contact support@lilyshop.com if this occurs and all sellers should keep records regarding proof of shipping. (It is important to track your packages) Buyers are to submit fair, honest feedback  for sellers in a non-delivery circumstance.  A buyer who paid a seller using PayPal may have a limited time frame in which to file a claim for refund of purchase under PayPal's policies.

  • Sellers must ship goods within a reasonable amount of time or according to an agreement between buyer and seller.

  • Sellers must respond to a non-delivery report by contacting Lilyshop. A non-delivery report cannot be closed until the seller contacts Lilyshop.

  • The seller may be asked to provide Lilyshop with proof of shipping in the event of a dispute.

Any seller who fails to ship a sold item may be suspended. Suspended or terminated members must still pay Lilyshop for all unpaid fees.

Refusing Service
If a seller cannot ship a particular item(s) or fullflil an order they can refuse service as listed below.

  • Seller must notify the buyer of refusal of service through Lilyshop email.

  • If the buyer has already paid for an unshipped item,  the seller must refund the buyer including shipping costs. NOTE: Seller will still be charged the commission fee even if you refund the buyer. We will not eat the commission cost and our Paypal fees associated with this.

  • Once an item is shipped the seller cannot refuse service.

  • Members who abuse the privilege to refuse service may be subject to review, which can result in suspension of their Lilyshop account and/or termination. Suspended or terminated members remain obligated to pay Lilyshop fees.

Dissatisfaction with a Purchase
Any dissatisfaction with a purchase should be handled in buyer/seller communicating via Lilyshop email. Again, buyers and sellers must submit fair, honest feedback.

  • Sellers must accurately describe their items in the listings to avoid misrepresentation.

  • Sellers must comply with the terms they set forth in the seller's Shop Policies.

If a buyer receives a product that is significantly different from the original listing, the buyer may contact Lilyshop support to report that the item is not as described in the original listing.  Buyers must submit fair, honest feedback for sellers in circumstances when the buyer is dissatisfied with an item or the seller's customer service. Any members who do not comply with Lilyshop's policies may be subject to review, which can result in suspension  and/or termination of their Lilyshop account. Suspended or terminated members remain obligated to pay Lilyshop for all unpaid fees.

Interference
Transaction interference is not allowed on Lilyshop. You may not contact another member to buy or sell an item listed on Lilyshop outside of  Lilyshop. This is also considered fee avoidance and it is illegal.

  • You may not communicate with any member involved in an active or completed transaction for the purpose of  warning the member away from a particular buyer, seller or item.

Transaction Cancellation
Lilyshop charges fees to sellers for use of Lilyshop's services. Sellers agree to complete valid transactions and pay Lilyshop fees in full monthly.  Only the seller in a transaction may cancel the transaction. The buyer should contact the seller by Lilyshop email to request cancellation of a transaction. The buyer may contact support@lilyshop.com if the seller does not respond to a request to cancel a transaction.

  • The seller may not cancel a transaction for the purpose of avoiding fees or feedback.

  • The seller may cancel an invalid or void transaction, as defined by these circumstances:

    • The buyer did not have funds at the time the transaction was created, according to the transaction agreement or according to the terms in the seller's Shop Policies.

    • Both the buyer and seller agree to cancel the transaction prior to shipment. If the buyer has already paid, the seller has refunded buyer (price paid for item plus shipping).

    • The seller has refused service to the buyer. If the buyer has already paid, the seller has refunded the buyer (price paid for item plus shipping).

    • The buyer paid for the item(s). Although the seller shipped the item(s), the buyer did not receive the item(s). The seller has refunded the buyer (price paid for item at minimum).

Members who abuse the privilege to cancel transactions may be subject to suspension of account privileges and/or termination of their Lilyshop account. Suspended or terminated members remain obligated to pay Lilyshop for all unpaid fees.

Feedback
Feedback is a forum where Lilyshop members can leave comments about their experiences with their buying and selling partners. In most cases, the Feedback  is permanently on your Lilyshop.

  • Negative- or neutral-rated feedback may be changed to a positive rating when both parties agree and have resolved their problem.

  • Negative or neutral feedback for a canceled transaction may be removed if the author of the feedback contacts support@lilyshop.com and shows the feedback to be in error.

  • The option to leave feedback for a cancelled transaction cannot be reinstated.

  • Feedback ratings, comments or images removed by Lilyshop cannot be reinstated or resubmitted.

Members may ask Lilyshop to review feedback for removal. Contact Lilyshop to request a Negative Feedback Removal Request. Lilyshop does not investigate the validity of opinions or statements made in feedback or mediate feedback disputes. At Lilyshop's discretion and without notice to both parties involved, feedback may be removed or altered by Lilyshop in the event of an error determined by Lilyshop. Other reasons for removal or change of feedback may include;

  • Personally identifying or private information was published.

  • Feedback contains mature, profane or racist language and/or images.

  • Feedback contains spam, links, scripts or advertising.

  • Shilling is evident (fraudulent inflation of feedback rating by use of an alternate account).

  • Feedback is given for a transaction created for the sole purpose of leaving feedback.

  • Negative or neutral feedback was mistakenly submitted for a different transaction.

  • Negative or neutral feedback refers to an unrelated transaction.

  • Negative or neutral feedback comments about using Lilyshop or other services (for example: payment processors).

  • A member is confused about how to use the Feedback system, resulting in unintended negative or neutral feedback.

  • Lilyshop is provided with a valid court order requesting removal of feedback.

Members with low overall feedback scores or members who have violated the above policies for feedback may be subject suspension of account privileges and/or termination. Suspended or terminated members must pay Lilyshop for all unpaid fees immediately per our Terms of Use.

Listing on Lilyshop
All sellers should provide information about yourself and/or your product(s) in your profile. You may explain your shop's policies regarding shipping, payments, refunds and exchanges on your shop policies page.

Please keep the following things in mind as you set up your shop and create listings:

  • All individual shop's policies must abide by Lilyshop's site-wide policies. Lilyshop reserves the right to request that a seller provide policy information or require a seller to modify unreasonable policies at Lilyshop's discretion.

  • Do not make illegal use of photographs or written text. This is in violation of our Terms of Use.

  • Use of profane and/or racist language or images in the public areas of your Lilyshop is not permitted. This includes your username, public profile, item titles, profile sections, tag words avatar, and banner.

  • You may not set a minimum purchase amount requirement in your shop.

  • You must pay your Lilyshop bill on time to avoid penalties, including but not limited to: suspension of listing privileges and/or account termination. You may not engage in any activity to avoid Lilyshop's Commission fees ("fee avoidance"). This includes but is not limited to: completing a transaction off of Lilyshop once it has been initiated on the site, listing an item below its intended purchase price or canceling a valid completed transaction.

Members who do not comply with Lilyshop's policies may be suspended and/or terminated. Suspended or terminated members remain obligated to pay all Lilyshop fees immediately.

All listings on lilyshop should be clear, accurate and detailed in their descriptions. Accurate titles, tags, photos and descriptions are critical. Listing descriptions and photos must accurately describe the item for sale so buyers know what is included in the purchase.

  • Each listing must actually be available for purchase at the time of listing and the duration of the listing.

    • You may not create a listing for an item that is not for sale or sold out.

    • A listing may not be created for the sole purpose of sharing photographs or other information with other members.

    • A listing may not be created solely as an advertisement. This includes notices of sales or promotions in your shop. Such information may be included in your profile, avatar, banner, shop descriptions, and/or item descriptions.

    • Items must not be listed as available for rental or lease. Lilyshop does not allow rentals or leases.

  • Listing prices must be reasonable.

    • Members choose their own prices, however, a listing should not be given an inaccurate price in order to keep it from selling.

    • The shipping cost must be reasonable for the item.

  • Each unique item must have its own listing. You may group items as a set into a single listing if the items are being sold and shipped together. 

  • All listings on Lilyshop must be for a tangible object. (Note: a digital file is considered a tangible object.)

  • You may not use Lilyshop to direct shoppers to another online selling venue to purchase the same items as listed in your Lilyshop, as this may constitute fee avoidance. This includes posting links/URLs or providing information sufficient to locate the other online venue(s).

  • A listing must not be conditional upon the purchase of another listing in your shop. This includes listings for item upgrades, shipping upgrades and gift wrapping upgrades.

  • A free with purchase item may not be listed as a separate listing conditional upon the purchase of another item in your shop.

    • The title and tags must not mention or describe the free with purchase item.

    • Information about free with purchase items may only be included in the item description.

    • A free with purchase item must not be featured in the first photograph of the listing.

    • The listing price must only reflect the listed item.

  • Gift certificates are governed by local laws; it is the seller's responsibility to determine if they are in compliance. If you list a gift certificate on Lilyshop, you are responsible for this compliance.

    • You must include this sentence in the item listing: "This Gift Certificate is valid only in my Lilyshop, and it is only redeemable here."

  • Drop shipping is not permitted. All items must be shipped under the direct supervision of the seller.

In addition to the listing and tagging rules that apply to all listings on Lilyshop, please review the specific policies that apply to the three types of items that may be sold on Lilyshop: handmade by you, commercial crafting supplies and vintage items. For items that are NOT ALLOWED see below.

Listings that do not comply with Lilyshop's policies may be flagged for review. Members who do not comply with Lilyshop's policies may be subject to review, which can result in suspension of account privileges and/or termination. If Lilyshop removes an item listing for violating Lilyshop policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay Lilyshop for all unpaid fees per our Terms of Use.

Handmade Products
Handmade items must be created, designed, or embellished by the seller. This includes assembled or "hand-altered Upcycled". Reconstructed or altered vintage items are also to be considered handmade and should be listed as handmade.

  •   All items in the handmade categories must comply with Lilyshop's listing and tagging policies.

Custom Orders
Custom orders or customizable items may be listed on Lilyshop in the handmade categories if they adhere to the following policies for listing:

  • The final custom item must comply with Lilyshop's policies for handmade items.

Services
Services are not allowed to be listed on Lilyshop unless your service falls into one of the categories below: 

  • Any service that does not yield a new, tangible, physical item is not allowed

  • A custom graphic design or digital pattern distribution may be allowed; a digital file is considered a tangible, physical item.

  • Listings that do not comply with Lilyshop's policies may be removed by Lilyshop.  Members may be suspended or terminated for not following Lilyshop policy.  Members remain obligated to pay Lilyshop for all unpaid fees.

Commercial Crafting Supplies
A commercial crafting supply is any item that is primarily used to make handmade items you might find for sale on Lilyshop. Tools, yard, leather, how-to books, are all examples of what might sell in the commercial supply category.  Both handmade and non-handmade ("commercial") crafting supplies may be listed under the supplies category.

  • All items in the Supplies category must comply with Lilyshop's listing and tagging policies.

Suspended or terminated members remain obligated to pay lilyshop for all unpaid fees.

Vintage Goods
Vintage goods and vintage collectibles may also be sold on Lilyshop. Items must be at least 20 years old to be considered vintage.

  • All items in the Vintage category must comply with Lilyshop's listing and tagging policies.

Suspended or terminated members remain obligated to pay Lilyshop for all unpaid fees.

Charitable Listings
Lilyshop understands that members may wish to participate in fundraising for charitable organizations and causes. Charitable fundraising is subject to many laws, and unfortunately, there are many untruthful people who may attempt to take advantage of your good will. Lilyshop has established some policies regarding charitable listings and shops that use charitable fundraising as a promotional tool. Members participate in charitable fundraising at their own risk. All local laws must be followed.

  • Members represent that any charitable fundraising complies with all applicable laws.

  • A seller who promotes that their Lilyshop engages in charitable fundraising on behalf of a recognized tax-deductible charitable organization (for example: 501(c)(3) status or equivalent with the IRS, similar legally-recognized non-U.S. charitable organization) must receive appropriate consent from the charitable organization.

  • The seller must include clear information about the organization and donation details in the listing and/or profile.

  • Listings created solely to solicit for donations are not permitted. All listings on Lilyshop must be for a tangible item available for sale.

  • Members must comply with all policies. Members must not send unsolicited donation requests. In other words, no spam.

Members who do not comply with Lilyshop's policies may be subject to review, which can result in suspension of account privileges and/or termination. If Lilyshop removes an item listing for violating Lilyshop policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay Lilyshop for all unpaid fees per our Terms of Use.

Mature Content
Lilyshop aims to maintain a marketplace appropriate for general audiences, therefore the use of mature content must comply with the following policies. Mature content is defined as: visual depiction of male or female genitalia, sexual activity or content, profane language or graphic violence. Mature content listings will remain in all Lilyshop searches by default.

  • Item listings containing mature content must be tagged with "mature" and include the word "mature" in the item title.

  • Mature content and/or profane language or images are not allowed in your username, profile, item titles, tags, profile image, banner, blog, or shop descriptions.

  • The first thumbnail image in your item listing should be kept appropriate for general audiences; additional images in the listing may show the item in its entirety. Mature content and/or profane language or images are only allowed in the second, third, fourth and fifth photos of an item listing and the description text of a listing.

  • Pornography is prohibited on Lilyshop.

Listings that do not comply with Lilyshop's policies may be flagged for review. Members who do not comply with Lilyshop's policies may be subject to review, which can result in suspension of account privileges and/or termination. If Lilyshop removes an item listing for violating Lilyshop policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay Lilyshop for all unpaid fees per our Terms of Use.

Prohibited Items
Every Lilyshop seller is responsible for following the laws that apply to you, your shop and your items, including any shipping restrictions for your items.

There are items that we do not allow on Lilyshop, even if they are technically considered "legal" and otherwise meet Lilyshop's selling criteria. Some of these things just aren't in the spirit of Lilyshop and therefor not allowed. The following types of items CANNOT be listed on Lilyshop:

  • Alcohol

  • Tobacco

  • Drugs, drug-like substances, drug paraphernalia

  • Live animals, illegal animal products

  • Pornography

  • Firearms and/or weapons

  • Recalled items

  • Real estate

  • Motor vehicles (automobiles, motorcycles, boats, etc.)

  • Items or listings that promote, support or glorify hatred toward or otherwise demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation; including items or content that promote organizations with such views

  • Items or listings that promote or support illegal activity or instruct others to engage in illegal activity

  • Items or listings that promote, support or glorify acts of violence or harm towards self or others

Even beyond these standards, Lilyshop members are responsible for making important moral or ethical decisions regarding what they buy and sell on Lilyshop.

We reserve the right to remove listings that we determine are not within the spirit of Lilyshop. Such listings will be removed from the site, and the member's selling privileges may be suspended and most likely terminated. If Lilyshop removes an item listing for violating the Lilyshop policy, the seller is still obligated to pay any unpaid bills on Lilyshop per our Terms of Use.

Tag Words
On Lilyshop, we have our own tags words that you must properly asign to your listings. Members must be accurate when choosing their tag words. 

  • Only use tag words that are a direct  description of your product.

  • If your listing contains mature content, then you must title your listing with the word "mature."

  • Upcycled or reconstructed vintage items are considered handmade. These items should be listed as handmade.

  • Vintage items must be listed in the vintage category.

  • The age of the vintage item must be accurate to the best of the seller's knowledge.

  • Commercial crafting supplies must be listed as supplies.

  • Mass-produced commercial crafting supplies must not be tagged with "handmade."

  • Any commercial crafting supply that is 20+ years old may be listed in the vintage or supplies categories. This information can also be found on the "SELL" page.

  • Handmade crafting supplies may also be listed in the supplies category or other categories that apply.

Any listing that does not comply with Lilyshop's policies may be flagged for review (see Flagging). Lilyshop may review listings and remove tags without notice.  

Members who do not comply with Lilyshop's policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Lilyshop for all unpaid fees immediately.

Flagging on Lilyshop
Use the "Report this item to Lilyshop" link on the bottom of any item listing page. This is a confidential process. The member whose listing is reported will not know who flagged it. Additionally, Lilyshop's investigation will be handled privately; you will not receive a personal response to your flagging message. Please do not take this action lightly. Flagging is only to be used when you believe there has been misuse of Lilyshop policies (not personal feelings or opinions).

  • Flagging should be used to report any item listing or shop that violates any of Lilyshop's policies.

  • Do not flag a single violation multiple times.

  • Do not flag for intellectual property matters. Instead, please follow Lilyshop's Privacy Policy.

If possible we at Lilyshop will work with the Lilyshop member to remedy the problem. If a member does not respond to Lilyshop in a timely manner, the item may be removed, and the shop's selling privileges may be suspended and/or terminated. At the discretion of Lilyshop, listings can be removed immediately. Abuse of the flagging system may result in the suspension and/or termination of your account. If Lilyshop removes an item listing for violating Lilyshop policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay Lilyshop for all unpaid fees immediately.

The Lilyshop Blog
The Lilyshop Blog (Also called The Olive) is meant to inspire creativity and give others a passion for crafting.

  • Please do not harass, insult or abuse other Lilyshop members (or Lilyshop Admin) in the Lilyshop Blog comments. Constructive criticism is OK but you must use happy words! Bottom line: If you're going to mean you're going to be deleted.

  • Do not spam in the Lilyshop Blog comments. That is annoying and NOT allowed.

The Lilyshop Blog is published, in part, under a creative commons  license that allows you to repost articles. It is common courtesy to always give credit where credit is due, and cite the author(s) of any article you post.

Lilyshop may remove Lilyshop Blog comments at any time without warning. Posting inappropriate comments can result in suspension of privileges and/or account termination so again .... don't be rude.

Fees and Billing

What are the Lilyshop fees?
It is FREE to open a shop on Lilyshop. It is also FREE to list and re-list your items. We currently charge no monthly fees, no listing fees, and no re-listing fees. All we take is a 5% sales fee if you sell an item (not including shipping).

Failure to pay your Lilyshop commission bill can result in overdue status and suspension of account privileges and/or termination. Suspended or terminated Lilyshop members are still required to pay Lilyshop for all unpaid balances per the Lilyshop Terms of Use.

Should we ever decide to impose a fee structure everyone will be notified well in advance. There is however nothing in our near future that indicates this.

Is there a minimum amount I must owe Lilyshop before I can pay my bill?
No, there is no minimum amount you must owe Lilyshop before you can pay your bill. You can pay via PayPal or your credit card on file.

If I edit an item, is there any fee for that?
No, Lilyshop does NOT charge fees for editing, and even better, every time you save your item it is re-listed for FREE and your item is moved to the front of the search engine.

Do you charge re-listing fees like your competitors?
No, Lilyshop does NOT charge re-listing fees. Each time you re-save your item it is re-listed for FREE and your item is moved to the front of the search engine.

Why is my credit card getting declined?
1. Are you using a credit card or debit card with a credit card logo on it? (AMEX, VISA, DISCOVER, MASTERCARD)
2. Are you entering the correct CCV number? This is the last group of numbers on the back of your card. Most cards have 3 digits. AMEX however has 4 digits.
3. Did you enter your credit card number correctly? It should be only 16 digits long.
** If you get locked out of the system you must wait 24 hours before entering the information again. This will allow the system to reset. If your card still does not work, please contact your card provider. **

Is Lilyshop charging me $1.02 to test my card?
No, you are not actually charged this money. You may see a $1.02 or $2.02 authorization test on your statement, but this will be removed once the card has been validated. We must do this to make sure there is in fact a real credit card on file.

What if I have a question about my bill?
Please go to Help > Fees & Billing for questions.If you cannot find your answeryou can email us directly with questions about your personal bill at support@lilyshop.com

Curations

Curate a front page for Lilyshop. Have fun, be creative and feel free to add your own item. If we use your curation we will let you know by posting your curation and adding a link to your shop directly above it on the homepage. Please read the Do's and Don'ts in our help section regarding curations.

 
Curation Rules
For your curation to be considered for the homepage you must follow these guidelines:
 
- Pick 16 items (in case one sells - only the first 12 will show)
- Use only one item from each shop (including your own shop)
- Be creative

How to Make a Curation
1. Browse products on Lilyshop. When you see something you love click on the add to curation link to the LEFT of the image. This will bring up a box that will ask if you would like to add the item to an already existing curation or create a new curation. Choose create a new curation. The first item will now be added to your new curation.

2. Now enter your curation title (example: Rainy Day Blues)

3. Next you must describe what your curation is about in the description section. Keep it fun and simple. 

4. Now choose if you want your curation to be public or private. If you choose public everyone on Lilyshop will be able to view your curation and we may also choose to use it on the homepage. If your curation is private then only you can view it.

5. Press save. After you save your first curation you can continue to browse the site looking for more items to add to your curation.
Shipping Items on Lilyshop

What is Combined Shipping? (Aka: Shipping with another item)
When a shopper purchases multiple items from your shop at one checkout you may specify a special shipping cost so they receive a discounted shipping price. Combined Shipping has two elements that you must enter on all listings: Primary shipping costs and additional shipping costs. The primary shipping cost is the value of shipping the item alone. The additional shipping cost is the added value when items are purchased and shipped together ("if shipped with another item").

If you don't want to offer a discounted combined shipping rate, just enter the same amount for the primary and secondary shipping costs.

If you want additional items to ship at no extra charge, enter $0.00 as the secondary shipping cost. This means that the first item sold will be shipped at the first full price and anything purchased during the same checkout will be shipped at no additional charge.

Here is an example of how combined shipping works:

Item A: Green Necklace
Primary shipping cost = $3.00
Additional shipping cost = $1.00

Item B: Yellow Necklace
Primary shipping cost = $3.00
Secondary shipping cost = $1.50

If both necklaces (Item A and Item  B) are purchased together, the total combined shipping cost to the buyer is $4.50. This is the greater primary shipping cost of the two items (Item A: $3.00) plus the secondary shipping cost of the other item (Item B: $1.50).

Insuring Your Shipped Items
In the event there is an issue with shipping one of your items to your customer, shipping insurance will help to eleviate some of the issues and protect you, the seller. Purchasing insurance on your packages can be done so through your local post office, as well as UPS and Fed-Ex. Consider purchasing insurance on more expensive items, or adding a small amount to each item cost so if a package gets lost, you have a fund that will cover your lost or damaged product. Third-party services like PayPal also offer protection policies for sellers if certain criteria are met in the event of a delivery dispute.

Helpful Links:
USPS Mailing Guidelines 
C
anada Post Shipping Guidelines

Certificate of Mailing
If a  buyer claims to have not received their package(s) from you they can report this to PayPal and ask for  a refund. However, if you did indeed send the package and you have proof of shipping and delivery you stand a good chance of clearing your name with Paypal. We strongly encourage shopkeepers to track all their packages and keep detailed records of shipping so in case of an issue you can easily prove your items were shipped. You can ask your postal service for a certificate of mailing. 

Calculating Rates
Depending on the shipping service you use, you will need to calculate the weight of your box, package, or envelope you send the item(s) in. Measure your package and get an accurate weight before you take your items to the post office or better yet have your local post office do the measuring for you. Once you have correct dimensions you will be able to accurately price your items. You may also decide to factor in the price of your shipping box and other materials into your shipping cost. 

Helpful Links:
Holiday Deadlines
Holidays shopping is an important time for you and your shop. There is usually increased traffic around the Holidays so plan ahead and pay attention to shipping deadlines within your area. You may also want to mention and special Holiday deadlines you may have in your shop profile.
 
Yard Sale

The yard sale is open every week from midnight Thursday to midnight Sunday. In order for your shop items to be eligible for the yard sale they must be listed in your shop for a minimum of 7 days at a constant price. Once an item has been listed for 7 or more days at a constant price, you can enter the item into the yard sale. Edit Your Item will prompt you to enter the item into the 25%, 30%, or 50% bucket. You do not need to adjust your price, Lilyshop will automatically do the price adjustment for you. If your item does not sell by midnight Sunday it will be reposted in the next yard sale. You may delete your item from the yard sale at anytime. All yard sale items can be managed in Current Yard Sale Items. Good luck!

PayPal Questions

How do I open a PayPal account?

To get started with PayPal as a Lilyshop shopkeeper, you will need to go to http://www.paypal.com and register. Shopkeepers are encouraged to sign up for a Premier or Business account, not a Personal account for two reasons: personal accounts are subject to receiving limits every month, and personal accounts cannot accept payments from buyers that are funded by a credit card. There are only slight differences between Premiere and Business PayPal accounts.

Here is a table explaining the differences between Personal, Premier and Business PayPal accounts:

  Personal Account  Premier Account  Business Account
Registration Steps Collection of personal information Collection of personal information Collection of personal and business information
Limits on Payment Receiving Limit varies but is typically $500 per month  No set limit  No set limit
Payment Types Accepted Account balance and bank transfers Account balance, bank transfers and credit cards Account balance, bank transfers and credit cards
 
Forums

Forums

We currently do not have forums but we DO plan on adding them in the near future. In the mean time if you have a specific question/concern or bug find please read the announcements in your dash. We post all the current Lilyshop discussions here for you to see so you always have an update on what we are currently working on.  

The Corner

Coming Soon

Lilyshop Blog
What is the Lilyshop Blog
The Lilyshop Blog inspires creative living. All content and concepts, including but not limited to ideas, crafts, recipes, creations, themes, stories, writings, designs, consumer products etc. composed and developed by Jessie Jane shall be the sole property of Jessie Jane unless otherwise noted.

 

The Lilyshop Blog is published, in part, under a creative commons  license that allows you to repost articles. Always give credit when and where credit is due, and always cite the author(s) of any article you post.
 
Lilyshop may remove Lilyshop Blog comments at any time without warning. Posting inappropriate comments can result in suspension of privileges and/or account termination so don't be rude.

Don't Do IT
We have two rules on the Lilyshop Blog:
  • Please do not harass, insult or abuse other Lilyshop members or Lilyshop Admin in the Lilyshop Blog comments. Constructive criticism is OK (as long as you are nice about it)
  • Do not spam in the Lilyshop Blog comments or you will be banned.
Advertising on the Lilyshop Blog
If you would like to advertise on the Lilyshop Blog please email us at Blog@Lilyshop.com ~ We only place ads with content relevant to cooking, crafting, home, and fashion and we offer very minimal space as we don't want to overcrowd the blog. If you feel your company is a fit, please contact us for pricing.

Jessie Jane as Talent from the Lilyshop Blog
Jessie is a regular DIY and cooking expert on the Emmy nominated Home and Family show on the Hallmark Channel. She is also featured in the cooking and DIY videos on ModernMom and Kin Community. If you would like to inquire about hiring Jessie Jane as talent please email Press@Lilyshop.com .
About Lilyshop

What is Lilyshop?
Lilyshop is an online marketplace where people all over the United States, Canada, United Kingdom (and soon other countries) can buy and sell handmade goods, vintage items, and crafting supplies. There are two types of people on Lilyshop: Lilyshoppers (those who buy) and Lilyshopkeepers (those who sell).

Lilyshop was developed by a woman as a creative space for other people across the U.S. to come together and share their crafts.

What is Lilyshop's mission statement?
Lilyshop inspires and encourages creativity, passion, and endless curiosity while providing a platform for entrepreneurs and small business owners to share their own creations.
 
Where are the Lilyshop headquarters?
Lilyshop Inc. is located in sunny Calabasas, California.
 
When did Lilyshop launch?
Lilyshop launched in April of 2011. Now when we say launched, we mean a naked site went into the public search engine and for the next six months we picked it apart and did bug fixes : ) Sooooo I would say the official launch was about November 2011. 
 
Who started Lilyshop?
Jessie Jane created Lilyshop in Calabasas, California at the age of 27 as a creative space for other women across the U.S. to come together and share their crafts. She is still the founder and CEO of Lilyshop. Lilyshop Inc. is 100% woman owned. 

Are there any job openings at Lilyshop?
Yes, we are a brand new company and we will be hiring for various positions as the site grows. If you have experience in web development, web design, or you are just super creative and want to help with the blog or really just want to help us grow and work for free : ) please send your resume to: jobs@lilyshop.com

Can I send mail to Lilyshop?
Yes, you can send mail to:

Lilyshop Inc.
23679 Calabasas Rd. #886
Calabasas, Ca 91302

Contact Lilyshop

Follow Lilyshop Everywhere!
Lilyshop Facebook
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Jessie Jane's Twitter
Lilyshop Pinterest 
Lilyshop StumbleUpon
Lilyshop Instragram: Lilyshop

Help
If you cannot find the answer to your question in the Help section you can email customer support at the following address: support@lilyshop.com
 
Lilyshop Blog
If you have an interesting craft to share or a question about a particular project you see on the Lilyshop Blog or even a question for craft expert, Jessie Jane you can email the Lilyshop Blog at the following address:
Blog@lilyshop.com
 
Job Opportunities 
Please take a look at the Lilyshop Job Opportunities (Coming Soon). If you do not see a particular job position that fits and you have experience in web development, IT, or your just super creative, please send your resume to: jobs@lilyshop.com

Press & Advertising Inquiries 
For any press related inquiries please contact Kelly Ingram at press@lilyshop.com 

Intellectual Property Issues
If you need to contact Lilyshop regarding an intellectual property matter, please refer to our Privacy Policy.
 
Website Glitches
If you found a glitch or bug in our website you can email the technical department at the following address: support@lilyshop.com